Please submit any bug reports to our support form under “I have a bug to report.” Please send us a bug report using the support form, making sure to be as detailed as you can and including any screenshots or videos if possible. Submit a ticket to our support form under “I want to appeal an Adopt Me ban.” Please submit a ticket with a screenshot of your ban message that you see when you try to log in to Adopt Me. Please refer to our article on what to do after your account has been hacked: 9. We also have a dedicated FAQ for our new Trade Reporting system here: 8. If you've been scammed, you can report the scam in Adopt Me by using the trading history book in the Safety Hub on Adoption Island.įor more information on how to report scams, and how to avoid scammers in the future, please see our article on scamming here: Roblox transaction history can be accessed here: 7. You will be asked to present a screenshot of your transaction history to prove the legitimacy of your purchase, so please have that screenshot at the ready. We are so sorry to hear that! Please submit a ticket to our support form under “I have an issue related to a Robux purchase,” and we will make sure to get your new pet or item to you as soon as possible! I purchased a Robux item and didn’t receive it, what should I do? If there was an error with your purchase or you believe that a product is misleading, please submit a ticket to our support form under “I have an issue related to a Robux purchase.” Can I get a purchase refunded?Īdopt Me purchases are non-refundable, even if the purchase was accidental. Uplift Games/Adopt Me Staff will also never DM you for anything relating to winning/entering a giveaway, with all winners being announced on our social media pages. Adopt Me giveaways will NEVER require any personal information, such as your Roblox password or account PIN. Please submit any suggestions to our support form under “I have a suggestion.”Īdopt Me! does not give out free items or bucks through our support form, however, we occasionally do giveaways on our social media pages so make sure to follow us to be kept in the loop!ĭo not participate in any unofficial giveaways that ask for personal information. Yes! We love reading your suggestions and while we can’t reply to all of them, or put all of them in our game, you are always welcome to send them in for consideration! The only official Adopt Me social media you notice a page claiming to be an official Adopt Me or Uplift Games social media page that is not listed above, please report them at /support 3. What are the official Adopt Me social media pages?Īll parents and players of Adopt Me (13 years or older) can follow us across all our social media platforms for updates on new releases and features, exciting news on Adopt Me, and additional fun activities (giveaways, competitions, and memes!)
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